Thornhill, Stirling, United Kingdom

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SSEN compensation

Information from Councillor Martin Earl

Following the extensive impact of Storm Arwen which caused significant damage to the electricity network  SSEN Distribution is offering enhanced support to its customers and communities affected by the disruption. 

SSEN’s enhanced package of support has both a customer and community element. In a unique recognition of the exceptional impact on customers as a result of the weather event, SSEN will add a 20% goodwill payment to the statutory compensation values set by the energy regulator, Ofgem.  

This additional payment is designed to ensure those impacted most by Storm Arwen will receive more, and the payment will increase depending on the amount of time a customer was without power. For example, customers reconnected after seven days will receive an additional £154 on top of their £770 statutory payment.

Both the standard and additional compensation payments will be made automatically, where possible, as soon as data verification is complete. Payments will be issued before Christmas to as many customers as SSEN can process, with those most affected given priority.  

As a priority, and separate to automatic compensation payments, SSEN is also processing reimbursement to customers for reasonable hotel accommodation and food expenses. Affected customers are asked to submit claims to, including all receipts.

Another area tested by Storm Arwen was the resilience of the communities impacted. SSEN will make an additional £500,000 contribution to the SSEN Resilient Communities Fund, which delivers financial grants to community and not-for-profit organisations for support with community resilience projects.

SSEN enhanced compensation guide:  

2 days

3 days

4 days

5 days

6 days

7 days

8 days

9 days

(without cap)









20% SSEN Enhancement









Enhanced payment









Note: compensation will be paid in increments of 12 hours following the first 48 hours. 

For details about Ofgem’s announcement on compensation for Storm Arwen, please click here

SSEN’s customer records are provided by energy suppliers. For the small number of properties where SSEN does not hold customer details, it will work with local authorities to identify residents eligible for compensation.  If any customer believes SSEN will not hold the correct details, they are encouraged to contact their energy supplier as listed on their electricity bill. 

There is other information here :-

Website contributions

This is a reminder that all community groups within Thornhill are welcome to use the website and to register as authors. It is easy to add notices, and simple to set you up as an author. Please contact

Challenge Poverty Week- Emergency Contacts

October 4-10 is Scotland’s Challenge Poverty Week.
The Community Development Team have produced an Emergency Contacts leaflet which provides contacts for among other things, financial advice, housing and health.  

Paths Working Group July 3rd

The Thornhill Paths Group are meeting for their second regular working group on Saturday at 11am. We will focus on two areas: the Muir Dam path for strimming and possibly ditch digging; and on the Hedges Path strimming and cutting back of overgrowth.

Those willing to work on Muir Dam path meet at the CHURCH hall and others at the Community Hall, both at 11am.

Please bring strimmers or secateurs. If you don’t have either you could still help by clearing cut materials.

We will potentially be working with prickly material so thick gloves, long sleeves and trousers are advised, as are stout shoes. Don’t forget sun cream, insect repellent and fluids.

It’s going to be fun… honest!

NB there will not be a work group this Sunday.

Organised Outdoor Community Play Fund

Applications for the Organised Outdoor Community Play Fund are now open. Funded by the Scottish Government, it aims to support charities who provide organised outdoor play opportunities for children and families in Scotland’s most deprived communities.

In 2020-21, the fund distributed £380,000 across 23 play charities, reaching more than 5,000 children in Scotland. This year, a total of £500,000 is being provided to help charities who facilitate outdoor play for children and their families.

Applications for up to £25,000 will be considered, though the average award is likely to be less than this.

Fund criteria:

  • Must be a registered Scottish charity.
  • Delivery in top 2 deciles of deprivation – 20% SIMD (please read the guidance notes for further information on this)
  • Funding to support children and their families to access outdoor play.
  • Only outdoor free play – not applicable to organised sports.
  • Cannot duplicate any statutory, ELC or school provision.

Apply now:

Applications close at midday on Monday April 26th 2021.

Find out more and apply online via the Inspiring Scotland website.

Stirling Council Community Response Bulletin, April 2021

This issue includes

  • Reducing Vaccination Inequality
  • Burden of Long Covid
  • Business Fund Reopens
  • Funding
  • Better Outside – green spaces
  • Libraries Click & Collect

Drop-in sessions organised for Stirling’s Climate Plan

Virtual drop-in sessions have been organised for the public to find out more about Stirling’s Council’s Climate and Nature Emergency Plan.

Residents and businesses are being asked for their views on the first draft of the Plan, which will be key in Stirling’s efforts to tackle the climate crisis.

As part of the consultation, three live online events will take place on the Council’s Engage Stirling Platform.

Officers from the Council’s Sustainable Development Team will deliver a presentation and those in attendance will be able to send them questions. 

All the events will take place between 5-6pm on:

  • Thursday 8 April
  • Wednesday 14 April
  • Tuesday 20 April.

To take part, please visit the Engage Stirling platform and click on the link when the session is scheduled to start.

Drew Leslie, Stirling Council Senior Manager for Infrastructure, said: “Everyone in Stirling has a role to play in tackling the climate crisis so it’s vital our communities participate in shaping this urgent plan for action.

“We can’t carry out the normal face-to-face engagement due to the ongoing pandemic so we have arranged these virtual drop-in sessions to help the public understand the vision, objectives and actions of the document and to provide an opportunity for people to ask questions.

“Addressing climate change remains at the top of the Council’s agenda and we want this to be the same in our communities, so I would encourage as many people to come along to the events and help us take the next steps in this global challenge.”

The Climate and Nature Emergency Plan spells out a vision to improve residents’ lives, help Stirling’s economy thrive and enhance the local environment.

To view and comment on the plan, head to the Council’s Engage Stirling platform. Those unable to access the digital platform can request a hard copy by calling the Contact Centre (01786 404040).

New Community Council Webpage

We are delighted to announce that Thornhill and Blairdrummond Community Council now has a webpage on the Thornhill Community Trust website.

Although the page is still being developed you will soon be able to find Community Council news relating to the area and minutes of Community Council meetings.

Good week, bad week at Flanders Moss

The Stirling NNRs team have had a difficult last 7 days so let’s play good week, bad week. Bad week Yesterday at Flanders Moss we found that over the weekend someone had decided to drive their very large but ineffective 4WD over the wildflower meadow. They promptly got stuck and made a very […]

Good week, bad week

Health and Social Care Survey

From Clackmannanshire and Stirling Health and Social Care Partnership

What matters to you in Clackmannanshire and Stirling?

By bringing health and social care services together, communicating better, and reducing duplication, we can improve the lives of people across Clackmannanshire & Stirling.

We want the people of Clackmannanshire & Stirling to be at the heart of designing changes to services which will focus on people and put them first.  Through working together, we can build better outcomes for the people of Clackmannanshire and Stirling.

The Health and Social Care Partnership have launched a short survey and we’d like your views on the ways we could work together to improve health and wellbeing within your community.   No decisions have been made and none will be taken until after the engagement exercise is complete.  Your views will help shape how we plan and deliver health and social care within your community, and across Clackmannanshire and Stirling.

You can access the survey at

It will take 5-10 minutes to complete, and the submission deadline is 16 October 2020.

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